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WHAT SHOULD BE DONE TO OVERCOME COMPLEXITIES

WHAT SHOULD BE DONE TO OVERCOME COMPLEXITIES

The following steps can be taken to overcome the complexities:

  • For every function a government organization performs and every service or information it is required to provide, there should be a step-by-step analysis of each process to ensure its rationality and simplicity.
  • Such analysis should incorporate the viewpoints of all stakeholders, while maintaining the citizen-centricity of the exercise.                                      WHAT SHOULD BE DONE TO OVERCOME COMPLEXITIES
  • After identifying steps which are redundant or which require simplification, and which are adaptable to e-Governance, the provisions of the law, rules, regulations, instructions, codes, manuals, etc. which form their basis should also be identified.
  • Following this exercise, governmental forms, processes and structures should be re-designed to make them adaptable to e-Governance, backed by procedural, institutional and legal changes.

Earlier, in its Sixth Report, while dealing with Local Governance, the Commission suggested implementation of a time-bound programme for updating and simplification of all regulatory provisions relating to Urban Local Bodies (ULBs).

The Commission recommended as follows; A time-bound programme for updating and simplification of all regulatory provisions relating to the ULBs should be made mandatory.

Each State Government should create a task force to examine and suggest simplification of procedures in local governments.                              WHAT SHOULD BE DONE TO OVERCOME COMPLEXITIES

This task force could also suggest steps to be taken to reduce discretion and bring objectivity in the field offices of local governments.

The city municipal corporations could undertake such an exercise on their own.”

  • A myth that ‘complex processes reduce discretion’. The remedy lies in taking quick deterrent action in cases of individual aberrations rather than abandoning simplification for complexity.
  • Closely associated with the task of simplifying governmental procedures is the reduction in the number of layers in the decision-making process.
  • One of the maladies of most organizations is the existence of a multiplicity of layers in the organizational hierarchy.                          WHAT SHOULD BE DONE TO OVERCOME COMPLEXITIES
  • This delays decision making on the one hand and diff uses accountability on the other. Therefore, structural change should be an integral part of any process simplification exercise.

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