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What is Citizens’ Charter & its Principles

What is Citizens’ Charter & its Principles

INTRODUCTION

  • It has been recognised the world over that good governance is essential for sustainable development, both economic and social.
  • The three essential aspects emphasised in good governance are transparency, accountability and responsiveness of the administration.
  • The citizen charter declares the standards for various services offered. It includes expectations of the Organisation from the Citizens for fulfilling its commitment.
  • The “Citizen’s Charters initiative” is a response to the quest for solving the problems which a citizen encounters, day in and day out, while dealing with organisations providing public services. The concept of Citizen’s Charter enshrines the trust between the service provider and its users.
  • The charter is the declaration of commitment to superiority in service to customers of the department. The citizen charter declares the standards for various services offered.

Principles of Citizens’ Charter

The basic objective of the Citizen’s Charter is to empower the citizen in relation to public service delivery.

Goal of Citizens’ Charter is to empower the citizen in relation to public service delivery.

Citizen’s charter is a document which represents systematic efforts by the organisation to serve the needs of the citizens and also includes the vision, mission, values of the organisation etc.

The six principles of the Citizen’s Charter movement as originally framed were:

  1. Quality: Improving the quality of services;
  2. Choice: Wherever possible;
  3. Standards: Specifying what to expect and how to act if standards are not met;
  4. Value: For the taxpayers’ money;
  5. Accountability: Individuals and Organisations; and
  6. Transparency: Rules/ Procedures/ Schemes/ Grievances.                  What is Citizens’ Charter & its Principles

 

ALSO READ : https://www.brainyias.com/citizenship/

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