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Supervision-Monitoring and Evaluation in an Organization

Supervision-Monitoring and Evaluation in an Organization

SUPERVISION

  • Supervision is a very important managerial function in any organization. In any hierarchical structure, one of the important tasks of each functionary is to supervise the work of the other functionaries reporting to him/her.
  • Supervision implies oversight and superintendence over the performance of others in an organization.
  • It is carried out through directions and guidance, setting targets, helping in problem solving, monitoring of performance through conduct of inspections, checks and verifications, receipt of reports etc.
  • Lack of proper supervision in several government offices is evident from the low levels of performance, inadequate discipline, delays in internal processes and consequently citizens’ dissatisfaction.
  • This lack of supervision is often due to incompetency at the supervisory levels. Another more important reason is the reluctance on the part of officers to supervise the work of their subordinates in the real sense of the term.
  • As stated earlier there are several elements of supervision. The easier ones like issuing directions, target setting etc are normally carried out but the difficult ones like ensuring compliance to these directions, inspections, meaningful reviews, changing entrenched mindsets are more often than not relegated to background as they may involve a time consuming process of supervision, the unpleasant task of finding fault with subordinates, and, if required, penalizing them.              Supervision-Monitoring and Evaluation in an Organization
  • The supervisory role of all officers needs to be re-emphasised. Also, in the Annual Performance Report of the officer, while rating his/her own performance, the performance of his/her subordinates should be an input.

MONITORING AND EVALUATION

  • Monitoring is the process of collecting information about the performance of an organizational unit with a view to ensure that the activities are carried out as mandated.
  • Evaluation, on the other hand, assesses the impact of the activities of an organizational unit. Broadly speaking, while monitoring focuses on internal performance, evaluation focuses on the external impact created by the activities of the organization.
  • In other words, while monitoring deals with outputs, evaluation is concerned with outcomes.
  • It has been observed that most of the monitoring tools like periodic reporting by subordinates, formats for inspections etc are mainly based on process parameters. The extent to which citizens are satisfied is seldom captured by these tools.              Supervision-Monitoring and Evaluation in an Organization

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ETHICS LECTURES

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