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PROGRESSIVE USE OF ICT

PROGRESSIVE USE OF ICT

ICTs stand for information and communication technologies and are defined, for the purposes of this primer, as a “diverse set of technological tools and resources used to communicate, and to create, disseminate, store, and manage information.”  In the meanwhile progress has been made, by the central and state governments, for progressive use of ICT including Geographic Information Systems (GIS) and satellite imagery to re-engineer transparency, participation and accountability as shown below:

  1. Use of Internet to facilitate open government
  2. Government portals for information
  3. Web based disclosure of information and pro-active publication
  4. Electronic on line MIS and FMIS ensure that right information gets to the right people
  5. Use of mobile phones and Wi-Fi to facilitate engagement
  6. Computerized grievance redress mechanisms                  PROGRESSIVE USE OF ICT
  7. E-petitions
  8. ‘Open for questions’ programme
  9. Access to process of service delivery and internal business processes as in OPEN

MEASURES EMPLOYED FOR SECURING PARTICIPATION

Following are a few of the administrative accountability measures employed by government agencies in India for securing participation:

  • Public disclosures
  • A law on community participation to institutionalize citizen participation in local decision making Citizen charters stipulating standards of service delivery and for penalty for non compliance
  • Conventional and on line help line for grievance redress
  • Arrangements for feedback on services                        PROGRESSIVE USE OF ICT
  • Whistle blower protection mechanism
  • Public service Delivery legislation conferring right to public services with Grievance officer to quickly investigate and grant relief
  • Ombudsman to independently enquire into complaints
  • Chief /vigilance officer who reports directly to the government
  • Integrity pacts for procurement                          PROGRESSIVE USE OF ICT
  • Third party inspection of quality of works and supplies
  • Independent evaluation studies

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