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E-Government (electronic government, also known as digital government, online government, or connected government) is digital interactions between a government and citizens (G2C), government and businesses/Commerce (G2B), government and employees (G2E), and also between government and governments /agencies (G2G).

This digital interaction consists of governance, information and communication technology (ICT), business process re-engineering (BPR), and e-citizen at all levels of government (city, state/province, national, and international).

Thus, E-Government’ can be defined as the employment of the Internet and the world-wide-web for delivering government information and services to the citizens.’


The primary delivery models of e-Government can be divided into:

  • Government-to-Citizen or Government-to-Consumer (G2C)
  • Government-to-Business (G2B)
  • Government-to-Government (G2G)
  • Government-to-Employees (G2E)

Within each of these interaction domains, four kinds of activities take place:

  • pushing information over the Internet, e.g.: regulatory services, general holidays, public hearing schedules, issue briefs, notifications, etc.
  • two-way communications between the agency and the citizen, a business, or another government agency. In this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency.
  • conducting transactions, e.g.: lodging tax returns, applying for services and grants.
  • governance, e.g.: To enable the citizen transition from passive information access to active citizen participation by informing the citizen, by representing the citizen, by encouraging the citizen to vote, by consulting the citizen and by involving the citizen.


  • The main disadvantages concerning e-government is the lack of equality in public access to the internet, reliability of information on the web, and hidden agendas of government groups that could influence and bias public opinions.
  • There are many considerations and potential implications of implementing and designing e-government, including disintermediation of the government and its citizens, impacts on economic, social, and political factors, vulnerability to cyber attacks, and disturbances to the status quo in these areas.
  • When the government has easy access to countless information on its citizens, personal privacy is lost. An e-government site that provides web access and support often does not offer the “potential to reach many users including those who live in remote areas, are homebound, have low literacy levels, exist on poverty line incomes.”
  • Opponents of e-government argue that online governmental transparency is dubious because it is maintained by the governments themselves. Information can be added or removed from the public eye.                                                                              DELIVERY MODELS AND ACTIVITIES OF E-GOVERNMENT


  • The ultimate goal of the E-Government is to be able to offer an increased portfolio of public services to citizens in an efficient and cost effective manner. E-government allows for government transparency which allows the public to be informed about what the government is working on as well as the policies they are trying to implement.
  • Simple tasks may be easier to perform through electronic government access. Many changes, such as marital status or address changes can be a long process and take a lot of paper work for citizens. E-government allows these tasks to be performed efficiently with more convenience to individuals.
  • E-government is an easy way for the public to be more involved in political campaigns. It could increase voter awareness, which could lead to an increase in citizen participation in elections. It is convenient and cost-effective for businesses, and the public benefits by getting easy access to the most current information available without having to spend time, energy and money to get it.                                                                                                      DELIVERY MODELS AND ACTIVITIES OF E-GOVERNMENT
  • E-government helps simplify processes and makes access to government information more easily accessible for public sector agencies and citizens. Another goal of e-government is greater citizen participation.
  • Through the Internet, people from all over the country can interact with politicians or public servants and make their voices heard. Blogging and interactive surveys will allow politicians or public servants to see the views of the people they represent on any given issue.
  • Chat rooms can place citizens in real-time contact with elected officials, their offices or provide them with the means to replace them by interacting directly with public servants, allowing voters to have a direct impact and influence in their government.
  • Proponents of e-government argue that online government services would lessen the need for hard copy forms. Due to recent pressures from environmentalist groups, the media, and the public, some governments and organizations have turned to the Internet to reduce this paper use.
  • Besides that, E-government allows citizens to interact with computers to achieve objectives at any time and any location, and eliminates the necessity for physical travel to government agents sitting behind desks and windows.                                                                                DELIVERY MODELS AND ACTIVITIES OF E-GOVERNMENT
  • Improved accounting and record keeping can be noted through computerization, and information and forms can be easily accessed, equalling quicker processing time.
  • In India, the e-Governance initiatives are broadly managed under the umbrella of the NeGP initiative.


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